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Designing a Complete Employee E-Learning Web Platform
Industry
Education, B2B/B2C
My Role
Lead Designer
Team Structure
UX/UI Designer, BA/PM, External Engineers
timeline
August–October 2023
Summary
SODI is an educational platform designed for personnel involved in educational facilities. Initially aimed at internal users, SODI plans to expand its functionalities and sell access to external organizations, creating a B2B/B2C solution.
Process
Challenge #1
Defining User Groups and their Needs
To clarify and prioritize user tasks, I created user stories to capture and address these needs accurately. I then mapped out user flows, discussing and iterating it with a client.
User Stories
User Flows & Lo-Fi Wireframes
Challenge #2
To keep users informed about the progress and status of their actions within a course, I facilitated a workshop with the BA/PM where we defined scenarios for each user type. This helped us to:
Identify user goals for their courses
Determine key statuses for tracking progress and actions
Ensure each status provides meaningful insights into user interactions
These investigations helped me create a high-fidelity b&w prototype to test the solutions and gather user feedback.
Our client and the organization's employees tested the prototype to evaluate the interface. Unfortunately, I didn’t have the opportunity to conduct formal usability testing, but a mix of stakeholder and user feedback helped me make the necessary UI adjustments.
Clickable prototype
UI Kit
After the visual concept was approved, I began assembling other screens while simultaneously setting up a design system using the atomic design approach.
Final UI
Ultimately, we presented an MVP concept that meets current educational needs, while offering potential for scalability and revenue generation for the business.
Responsive layouts
Results
2.5 months
To €12K
Expected annual savings on travel costs for instructors and printing materials*
*Estimations
Takeaways
This project was a significant milestone for me in terms of being highly adaptable in communication with stakeholders. It was challenging to conduct investigations amidst rapidly changing data. I learned the importance of explaining the design process and the rationale behind using specific frameworks to clients, and I plan to apply this approach in future projects.
Identifying the right questions to understand users' processes within the platform was challenging. This experience highlighted the need to thoroughly explore user behaviors, preferences, and pain points. If I were to redo this project, I would prioritize conducting more direct testing with end users to ensure the design effectively addresses their needs.
